Our Return Window

We want you to love your fragrance. If you are not fully satisfied with your purchase, you may request a return within 14 days of the delivery date.

Return Eligibility

  • Items must be unused, unopened, and in their original packaging
  • Proof of purchase, such as your order number or receipt, is required
  • Returns must be requested within 14 days of the delivery date

For hygiene reasons, opened or used fragrances, testers, and free gift items cannot be returned unless the product arrived damaged or defective.

How to Start a Return

Email info@rasasiexclusive.us with your order number and the reason for your return. Our customer care team will confirm your eligibility and provide instructions for sending the item back to us.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved. Approved refunds are credited to your original payment method within 5 to 10 business days.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and its packaging, and we will arrange a replacement or refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of our error, such as a damaged, defective, or incorrect item.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank or card account again, as it can take some time for a refund to be officially posted. If you have done this and still have not received your refund, please contact us at info@rasasiexclusive.us.

Contact Us

Rasasi Exclusive
2680 Stillwell Ave, Brooklyn, NY 11224
Email: info@rasasiexclusive.us

Last updated: July 10, 2026